At ELARI, we take great pride in the quality of the craftsmanship of each and every item we produce. We are committed to providing our customers with
high-quality products online or through authorized ELARI retailers. We stand behind that by offering a one-year warranty against defects in materials and workmanship.
This warranty is non-transferrable and only applies to the original purchaser. All refunds and exchanges are issued at the discretion of ELARI.
This warranty does not cover:
- Damages caused by normal wear and tear (i.e., zipper wear, Velcro wear, fading, fuzzing, pilling, etc.)
- Defects resulting from repair or alteration of the product (except by ELARI)
- Defects resulting from improper use, including any use or care not in accordance with the product instructions
- Damages resulting from airlines or airport staff
- Defects resulting from improper storage, such as outdoors or in damp environments
- Products that are re-sold, given away, or in any other case where you are not the first and original owner
- Products without receipt or proof of purchase
- Products purchased outside of North America
- Products that are not purchased through an authorized ELARI retailer (online or in-store)